Privacy Policy

1. About this policy

Integrasense operates MaxSafe Protect, including the mobile application, website, device-management services, alerts, and related support tools. This policy explains what information we collect, how we use it, when we share it, how long we retain it, and the choices available to you.

2. Information we collect

Account and contact information

• Name, email address, phone number, account ID, role, and subscription information.
• Authentication and confirmation information, including Google Sign-In identifiers when selected.
• Vendor, service-provider, invitation, and affiliated-user relationships.

Device and safety information

• Device serial number, hardware address, firmware version, activation state, and settings.
• CO level, temperature, burner safety-relay state, water-leak state, smoke/CO alarm state, connectivity, timestamps, and device events.
• Notification thresholds, calibration values, device address, and location information entered by an authorized user or service provider.

Notifications and communications

• Push-notification tokens and app, email, and SMS notification preferences.
• Messages submitted through advertisement contact forms or support requests.

Technical information

• App version, device type, operating system, network address, login activity, diagnostics, and security logs.
• Firebase installation and analytics identifiers used to operate notifications and understand app reliability.

3. How we use information

• Operate accounts, devices, dashboards, history charts, and notification preferences.
• Deliver safety, status, maintenance, and repeat-alert notifications.
• Provision devices, diagnose faults, synchronize offline readings, and provide firmware updates.
• Authenticate users, enforce authorization, prevent abuse, and protect the service.
• Provide customer support, vendor services, and user-requested advertisement contact requests.
• Maintain, troubleshoot, and improve service reliability.

4. When information is shared

We do not sell personal information.

We may share information only as needed with:

• Authorized account owners, affiliated users, vendors, and service providers according to their assigned access.
• Google services, including Google Sign-In, Firebase Cloud Messaging, Firebase Analytics, and Google Maps.
• Communication providers used to deliver email and SMS messages.
• Hosting, database, security, and infrastructure providers operating on our behalf.
• Authorities or other parties when required by law, safety, fraud prevention, or protection of legal rights.

Local vendor advertisements are not based on cross-app behavioral advertising. Contact details are sent to a vendor only after the user confirms an advertisement contact request.

5. Data retention

Device sensor readings and device events are retained for up to one year. Other account, device, communication, and security information is retained only as long as reasonably necessary to provide the service, meet legal or safety obligations, resolve disputes, and prevent abuse.

Expired verification and invitation records are removed through routine maintenance. When an account is deleted, associated personal data is deleted or de-identified unless limited retention is required for legal, security, fraud-prevention, or safety reasons.

6. Your choices

• Manage app, email, SMS, alarm, and repeat-alert preferences in the app.
• Grant or revoke notification, Bluetooth, location, and Do Not Disturb access through device settings.
• Unlink a phone number and update eligible account information.
• Delete your account from the MaxSafe Protect settings screen.
• Request deletion without the app through the account-deletion page.

7. Security

We use administrative, technical, and organizational safeguards intended to protect information. No storage or transmission system can be guaranteed completely secure, and users should protect their account credentials.

8. Children

MaxSafe Protect is not directed to children under 13, and Integrasense does not knowingly collect personal information from children under 13.

9. International processing

Information may be processed in the United States and other locations where our service providers operate, subject to applicable safeguards and law.

10. Changes to this policy

We may update this policy as MaxSafe Protect changes. The updated date will be revised when material changes are published.

11. Contact us

Integrasense

Phone: (603) 577-8830

Mailing address: 5 Birch St, Wilmington, MA 01887